ICU HELPDESK

The Helpdesk, located on the Ground Floor of Imperial College Union, has many services to help students.

EMAIL 

You can email the Helpdesk (union@ic.ac.uk) with any query about our processes, but please note if you are asking about a specific application/submission you should reach out to the Activities Team instead, as the Helpdesk will be unable to see those details.

POST 

You can order post to be delivered at the Union using this address:

Your name/your CSP name 

Imperial College Union

Prince Consort Road

SW7 2BB

London

Please note you must include your name/CSP name (both ideally!) so we can correctly identify your parcel and inform you as soon as it arrives. You will have 2 weeks to collect your parcel from the day it arrives.

ASSOCIATE MEMBERSHIP

Associate membership for non-Imperial students can be purchased at the Helpdesk. Please direct any queries from such students who are interested in joining your CSP to the Helpdesk.

DROP INS

During term time we run drop-in sessions a few times a week. You must first check in at the Helpdesk to be added to our schedule. You will usually be sent up to the office right away, but sometimes may be asked to wait due to high demand.

MINIBUS AND EQUIPMENT 

Minibus keys must be collected and returned at the Helpdesk. If your booking starts early or during the weekend, you must collect your keys the day before. Please ensure you check the Helpdesk opening hours so you don’t miss out on the collection window!

Equipment must be collected and returned at the Union Office, but you must check in at the Helpdesk first.