Activities Team Commitment and Service Level Agreements
Purpose
A commitment made by the Activities Team towards the effective delivery of support systems and processes for student group leaders.
Objectives
- Define the services provided by the ICU Activities Team.
- Outline the responsibilities of the Activities Team and Student Leaders.
Availability and Support - the Activities Team will provide:
- Online ticket system to submit queries and knowledge base of training resources.
- In-person or online drop-in sessions for general, finance and event specific support.
- Weekly newsletter for student leaders with key updates throughout the year.
- Regular one-off and annual training for student leaders to empower the use of systems, processes and competencies associated with leading student activity.
Throughout the year, the Activities Team work on the following major projects which support and enhance the committee experience:
- Welcome Fair and Welcome Back
- Union Awards
- Leadership Training, Onboarding and support in creating new clubs and societies
- Elections
(This is a non-exhaustive list, the Activities Team will actively work to deliver a broad, comprehensive support system for student groups)
Response Times
- Queries will receive a first response and, where possible, answered within five working days.
- All operational processes, including refunds, space bookings, access requests, resignations, minibus and equipment bookings will be processed in five working days.
- Core risk assessments will receive a response within ten working days of the submission closure date.
- Coaching/instructor applications will be processed within ten working days of the submission closure date.
- Regular Room Booking applications will be processed within ten working days of the submission closure date.
- Financial documentation will aim to be reviewed by the Activities Team within ten working days once it reaches our approval stage.
- Activity proposals will receive a response within ten working days, excluding October activity that will have separate published timelines.
* Please be aware that timeframes may be extended during particularly busy periods or college closure days. The team will work effectively to manage our services, and we appreciate you working with us during these times. *
Student Leader Responsibilities
- Deliver inclusive, safe and accessible activity in-line with core aims and objectives.
- Maintain clear and timely communication with the Activities Team through appropriate communication channels.
- Follow established procedures and guidelines when accessing services and support, submitting required documentation according to Activities Team process timelines.
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